Terms and Conditions for Nordik Care ApS

Nordik Care ApS

Merianvej 7
8240 Risskov
TLF: +4542327204
CVR: 34450277

Payment

Nordik Care ApS accepts online payments with the following credit cards Visa/Dankort, Visa, Mobilepay Online, Visa Electron. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated on your order. When paying with Visa Electron and Mastercard Debit, which is a debit card, the payment will be reserved in your account in accordance with the terms of your card until we withdraw or decline the payment. All prices on the website include VAT. The website uses the following currencies for pricing: Denmark – Kroner (DKK), Euro (EUR) ViaBill You can choose to use Viabill, when you shop at our place. Information regarding Viabill Nordik Care ApS uses a secure payment server that encrypts all information with SSL protocol, meaning your data is secure and cannot be read by other third parties. Nordik Care ApS’s own website also uses encryption with SSL protocol.

Delivery and Shipment

The delivery time for your order is 1-3. Nordik Care ApS uses GLS – Privat, GLS – Pakkeshop, DAO – Direkte, DAO – Pakkeshop, DHL for shipment of your ordered items. Freight cost is calculated from the weight of the items. You can choose to have your shipment sent with delivery to your home address or the nearest package shop. You will receive a Track and Trace-numer upon shipment, which allows you to track the shipment at all times.

If you regret your purchase (Withdrawal)

Nordik Care ApS offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order. There is a 14-day full right of withdrawal on items purchased on the website unless otherwise agreed or stated in your order. The 14 day period starts on the day the order is delivered. You will bear any return costs yourself. Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal. Requests for the use of the right of withdrawal must be sent to the mail shop@nordikcare.eu to which the standard cancellation form is requested to be filled in and sent with (cf. the form at the bottom of the terms and conditions).

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods. This means, that you have to try the item in the same way as if you were shopping in a physical store. If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to Nordik Care ApS to evaluate the item’s condition.

Warranty

There is a 2 year warranty on products according to the Danish Sales Law. The warranty applies to all errors in software, material and fabrication. Complaints regarding errors and defects must be reported to Nordik Care ApS in a reasonable time after the goods have been received. We consider af maximum of months as a reasonable time, unless otherwise agreed. We will refund reasonable shipping costs. The complaint waives right to warranty if the items are handled improperly or unusually. Nordik Care ApS covers return costs to a reasonable extent. When returning, please contact us at: Ansvarlig.dk ApS Olgas Alle 4 6000 Kolding Mail:shop@nordikcare.eu Warranty complaints will not be accepted if they are sent by cash-on-delivery system.

Customer & Privacy Policy

We do not resell personal information and do not pass on your personal information to others. They are only registered in our customer directory. You can delete your information at any time. In order for you to enter into an agreement with Nordik Care ApS, we need the following information: . Name . Address . Phone number . Email address We make the registration of your personal information for the purpose of delivering the goods to you. The personal information is registered with Nordik Care ApS, and stored for up to five years, after which the information is deleted. When collecting personal information via our website, we ensure that it always happens by submitting your explicit consent, so that you are informed exactly what information is being collected and why. The director and employees for Nordik Care ApS have access to the information recorded about you. The data manager in Nordik Care ApS is: Lars Bisgaard. We do not store and transmit customer information encrypted. As registered with Nordik Care ApS, you always have the right to object to the registration. You also have the right to know what information is registered about you. You have these rights under the Personal Data Act and in connection with this, please contact shop@nordikcare.eu .

Cookies

On www.nordikcare.eu, cookies are used for the purpose of optimizing the website, and its functionality, making the visit as easy as possible for you. You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.

Log Statistics

We use log statistics at www.nordikcare.eu, which means, we have a statistics system, that gathers information, that can supply us with a statistical indication of, how many visitors the site has, where they are from, and on which landing page they leave the site and more. The Log statistic is only used with the purpose to improve Nordik Care ApS’s website.

Consumer Protection

Learn more about your consumer protection when paying online with PensoPay’s payment service solution: https://pensopay.com/mere/forbrugerbeskyttelse/ In the event of a complaint, our e-mail address must be stated: shop@nordikcare.eu and the website on which you purchased the item. A complaint about a product or service can be filed with the Center for Complaints, the House of Commons, Toldboden 2, 8800 Viborg. You can appeal to the Center for Complaints through the Complaints Portal for the House of Commons (Link) . For EU citizens outside the EU, complaints must be sent via the EU Commission’s online complaint platform. ec.europa.eu

Withdrawal form

(this form is completed and returned only if the right of withdrawal is exercised) – To responsible.dk, Olgas Alle 4, 6000 Kolding, shop@nordikcare.eu – I we ____________________ hereby announces that I / we __________________ wish to exercise the right of withdrawal in connection with my / our order no. __________ about the following items ______________________________________________. – Ordered the date __________ / received the date __________ – Consumer name ___________________ – Consumer address ___________________ – Consumer signature ____________________ (only if the contents of the form are communicated on paper) – Date shop __________

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